*********** Staff

I purchased a PS4 from Clearwater CNA in October 2014, & during play the console ejected the disk & would not accept a disk again - resulting in a faulty console. I returned the console back to CNA in the original packing. I was told by the manager that i will get a call first thing Monday morning with an update. Monday came & i didn't get my update, so i waited patiently until Tuesday evening when i called CNA, & was told by the gent who answered the phone that the courier had come that day to collect my PS4 & they are waiting for the supplier to respond. The first call i received from CNA was on Thursday - but i couldn't answer as i was away for the weekend with no signal. I returned back from my holiday & went to the store Monday morning to get my update, & was told that i need to take it to Part Serve myself. by this point i was rather irritated as my PS4 never left CNA & the box had been ripped open - not acceptable. The staff have no clue on the process - Sindi was helpful but CNA head office should implement the process & educate their staff so that that dont mislead the customer and waist my time beating around the bush.