TP
Tercia P

1 reviews | Active since Dec 2015

23 Dec 2015, 13:12

*********** SALES PEOPLE

I bought magazines:My 3D Globe. New issues comes out every week with pieces to build.On several occasions I've asked the sales people how many copies there is altogether. they didn't know and took my phone number to find out from the supplier. They did not enquire and I've never received a phone call back. Eventually, after buying the 26th copy, I found the supplier on the internet and was told there's 100 copies. Utterly ridiculous to charge almost R8000 rand to build a plastic globe. RNA said I had to speak to CNA because I bought it directly from them and not straight from the supplier. I asked Martha, the store manager if I could return the unopened copies but she said I can only return the latest 2. I feel that the store should take all back. It's because of their incompetence that that I found out so late about the amount of mags. If they had told me sooner, I would have stopped buying much earlier. Is this perhaps a sales gimmick to sell as much as possible by keeping the customer in the dark?

0
Replies (1)
CNA
CNA's reply24 Dec 2015, 11:42
Official
Hello TerciaPavaday,

Thank you for bringing the above concerns to our attention.

That is certainly not the type of service that indicates our standards.

Please be advised the regional manager for C.N.A mall at Carnival was notified of the lapse in service. We assure you the regional manager will address all concerns raised with the supplier in regards to your request to have magazines returned back in store . Customers are the life blood of this organisation and it is our daily mandate to render excellent customer service and it is with great displeasure to hear of the unpleasant experience. Therefore kindly accept our sincere apologies for any frustrations occurred due to this incident.

Please find your reference number:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards, Customer Experience Team.
Call Centre: ***