*********** and dishonest staff

I bought a blackberry Z3 on the 18 of December 2015 at CNA the Glen.However 2 days after using the phone I kept on getting a pop up when I unlock the phone or when I switch it on that I need to setup my Wi-Fi and 3 days later I woke up only to find my phone stuck on the Wi-Fi screen.So I took back the phone to CNA the Glen.2 days later we received a call from a gentleman called Deon that he got the phone back and I should come for a full refund , once I got to the Store Deon advised that he made a mistake and had called a wrong client! As angry as I was for the inconvenience Deon caused and for his less than heartfelt apology he also advised that I still had to wait for a couple of days t and guess what my phone had not been booked in as yet! . We received a call from a Lerato advising that I need to call the insurance people as they want clarity on what happened to the phone . I then called the insurance dept and they advised that they will not be able to assist and that my phone was without a claim form and if they did assist I would have to pay for my handset to be fixed! Lerato from CNA advised that she will personally take the phone to MTN. I am still waiting for CNA the G