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On Thursday the 28.09.2017 I went to CNA Brooklyn store to get an art book, they were busy changing the flow display and shelf, but I managed to get the type of book that I wanted with a help of one of the people who were working on Floor, I then took the book to the front counter and requested them to reserve the book for me as I was going to collect it later, when I went there later the book that I asked to be reserved was not there they did not reserve it for me I asked them to look for it which took me more than an hour in the store looking for that book and we couldn't find it, because I wanted the book I asked them to search which store has the book around to drive and go to that store they then said to me Menlyn store has the book, I then drove to Menlyn only to find out that the store did not have a copy of that book, and when the store manager called them to ask if why did they send me there without calling and confirming if they had the copies they said the just checked on the system and after I left they found the book and said I must go drive back to Brooklyn to get the book. I am really upset with their service. 1. They failed reserve the book for me as requested. 2. I spend more than an hour in the store looking for the missing book 3. I was sent to another store, wasted my time and petrol to go to a store that did not have what I was looking for.