Incompetence!!!

I cannot believe that your staff cannot apply common sense and use discretion when necessary. On the 20 December I visited your store to buy a cellphone for my husband. The Samsung Galaxy Core Prime in the Silver Grey. On that day it was advertised as R1799,99 (I have a photo I took as proof). This price was valid until February 2016. I thought of waiting after xmas hoping the price would drop. I returned yesterday 28 December 2015. The price was pushed up to R1899,99. The sales assistant told me he cannot give me the phone at R1799,99 because the system shows the actual price as R1899,99. Despite me showing him the advertised price on the 20 December 2015. Then on top if it the exact phone in white is R1799,99. There is no mention on the advert that it is specifically for Black and White phones as told to me by the person of authority Faizel as the branch manager had left already. Faizel really had me fired up because the more I told him but you cannot deny a customer especially if they show you proof. He stuck to his guns and even got a catalogue. I was furious because he had no tact or sense to make a simple decision. I want this phone and Faizel to deliver it with an apology!!!