i was called a ***** by a cashier
On the 7 of December 2013 i went to CNA to pay for my dstv account, she made the payment on the system and after that when i use my bank card it declined, so this lady started calling me names and that i am a con artist that i go around shopping and use cards that are not working, i explained to her that i thought that i had money in my account, the manager was called and went back to work with him to give him his money. then i gave him the money but i had no change then i told him that i will come back to the store to pick up my change, then today when i go there, the same lady started to give this unprofessional attitude and say that since the manager is not around i should come back again to get my change, after a hustle this other lady just simple came to give me my change. Im very disappointed at CNA and its staff
Thank you for notifying us of your shopping experience at our C.N.A Mall of the North Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the till point.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience at our C.N.A Mall of the North Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures especially at the till point.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***