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whasseef K
1 reviews | Active since Mar 2015
31 Mar 2015, 21:45
How Rude can floor staff be
Absolutely the worst service experienced ever - your sales staff refused to assist or greet the customers <br> seriously will never go back to CNA sandton <br> The manager Enoch was rude hes staff member Sizwe was rude to me - this is totally unacceptable !<br> <br> Furious frustrated at this lack of customer service
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Replies (1)
CNA's replyOfficial
02 Apr 2015, 09:12Hello whasseef011,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We can understand how disappointed you are and please note we will be discussing the incident of poor service to the entire CNA Sandton store management and to make sure that it does not happen again.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We can understand how disappointed you are and please note we will be discussing the incident of poor service to the entire CNA Sandton store management and to make sure that it does not happen again.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
CNA's reply02 Apr 2015, 09:12
Official
Hello whasseef011,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We can understand how disappointed you are and please note we will be discussing the incident of poor service to the entire CNA Sandton store management and to make sure that it does not happen again.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We can understand how disappointed you are and please note we will be discussing the incident of poor service to the entire CNA Sandton store management and to make sure that it does not happen again.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***