How long has this **** been happening.?

I went to CNA to buy my kids stationery.When they swiped my card their machine went off but the money was deducted from my acc and I received the notification sms from my bank. The lady said she had to run it again and it went through for the 2nd time. When I complained she said they reversed the transection and the money will be on my acc in24 hours. 3 days went by, I ddidn't get my money. When I went back to complain the lady told me it will be on my acc in 24 hours again and it's beyond her control. It has been more than 30 days now no one is telling me anything. <br> Now my question is, how many people go through this and end up leaving it? How much is CNA making out of people's money promising to pay it into their acc in 24 hours. I am taking this one to the burning level with the consumer protection and media since their customer care line has no answer. This is a ****.