HORRIBLE SERVICE DELIVERY

I was very excited to discover online shopping almost two weeks ago, as this saved me a lot of time for Christmas shopping, and the information on the online shopping site promised free delivery within 3- 5 days. <br> They delivered alright! 1st, the most expensive of the items I ordered was not part of the package. (And this is my 1 year old's Christmas gift!!!) 2nd, another item was not even the correct item. <br> I phoned the customer care department on ***. I spoke to Steve, explained the issue, without telling me, gave the phone to another lady who said she will phone me back in an hour as I did explain the urgency of the matter! It is few days before Christmas! I tried to phone back in regards to follow up, and spoke to Sipho who put me on hold. The call was cut off. I phoned back, and spoke to another lady, she also put me on hold and the line was cut off. Then phoned back again and was informed by Phumzile, that she will find out, was put on hold, and also cut off!!!! This is pathetic service, and I am still left with no feedback, and two Christmas gifts short!!! I am still very much awaiting any kind of feedback, and the time, stress and effort is not worth it!!