1 reviews | Active since Mar 2014
Horrible Service
Was at the store to buy a simcard, I stood in the line while the cashiers and the manager where laughing and talking to themselves instead of serving me. Then I managed to go to the tills but i again, the cashier didn't even make contact with me for like 30 seconds because she was still laughing and giggling. finally when she looked at me, she took a sweet out of her month and put back in and still expected to serve me with those hands (disgusted). I asked for a simcard, then presented my ID book, then when she I asked for a proof of address, i told her that my utility bill is usually sent to me via email and i have downloaded it and the manager rudely responded by saying that they wont help me until I request a physical one from my store but I told her that they have helped me before and what has changed now, she just ignored me. I asked for her name as well as the surname and the cashier said she doesn't know her surname. i have never received such a bad service like this from any EDCON store. What a disappointment, I am still shocked.
Service is a priority at our stores and we must apologise for this lapse in service. Kindly note we have escalated your concerns regarding the service you received at CNA old mutual park to the relevant management team to address accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service is a priority at our stores and we must apologise for this lapse in service. Kindly note we have escalated your concerns regarding the service you received at CNA old mutual park to the relevant management team to address accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
