Horrible service

<p>I ordered and paid a frozen talking bean teddy online from CNA. A week after no feedback and no reply on my emails, I went into a branch... Only to find out, the branch cannot help me, CNA Online have nothing to due with them. After calling a number of numbers I finally got to the right person, Lucky from online sales. Only to find out they don't have any stock if I want my item I can go pick it up at Centurion. I will not be doing that since I already paid the delivery fee. He eventually called back said I can get one from CNA Hatfield, once again got there and what a surprise they only have stock somewhere in a box and Lucky isn't answering his phone. CNA Hatfield helped me to locate a store with my item, they where extremely helpful and professional. Lucky called back only after three days since Hatfield assisted me. I have not yet received a refund for the delivery fee or apology for his bad service. I will not use CNA Online or recommend them to anyone. In all this CNA Hatfield, Menlynn and Brooklyn was the only helpful branch.</p>