Horrible online experience

<p>So I bought myself n laptop from cna online with hard earned money.</p> <p> </p> <p>Everything went well till I recieved my package.</p> <p> </p> <p>The notebook inside was not what I ordered...!!!</p> <p>I then went to cna kolonnade to exchange the item because of fhe refurn and refund policy of cna.</p> <p> </p> <p>I then was told that they cant exchange the item because I need authorization first and that I must send a email.</p> <p> </p> <p>This was done on the 25th of November, and today its the 8th of December and I still havent received correspondence from then.</p> <p> </p> <p>I also phoned about 4 times and everytime they just escalate the matter and still I haven't received any correspondence.</p> <p> </p> <p>I would not recommend anyone to ever buy from cna online, because they easily take your money but when you have a issue you struggle to get hold of them.</p> <p> </p> <p> </p>