Horrible Online & Customer Service!!!

<p>My order from CNA was delivered to me on 23/11. I immediately sent an email stating:</p> <p>They (fulfillment center) just shipped my order to me without informing me that an item was out of stock and they substituted an item without consulting me, very disappointing! However please ensure credit is done for item not supp**** (highlighted on attached order) prior to statement run.</p> <p>* I have not yet received a response*</p> <p>I then emailed customer services on the same day to assist me in locating the substituted item for the correct item, to which I receive this reply today:</p> <p>Kindly be advised that you may visit or contact your most convenient store and they will assist further regarding the exchange. Please find the below reference number for your email ********** 006/GO</p> <p>* I asked for assistance in locating the item in a KZN store so I could go to that particular store to do the exchange. It's not my fault that your fulfillment center supplys without confirming first so why should I be the one running around store to store and phoning around for the correct item. I see a total lack of customer service and your turn around time for your email responses reflects lack of urgency.</p>