NP
Nansie P
1 reviews | Active since Feb 2017
05 Jul 2017, 12:37
Horrible!
<p>Today "5 July 2017" I came back to C.N.A because they said that they would have phoned me yesterday 4 July. The moment I walked inside the shop they told me that " their are no parts to fix the brand new phone and that I will have to wait till the 24th of July" I asked for the manager then they said no sorry she's not in. She will only be in maybe next week. I'm really getting frustrated! I ask for my money back or a new phone then they tell me no sorry we can't do that. The way they assist their customers are useless. I would really appreciate any kind of help from you. </p>
Helpful (0)
Replies (3)0
Replies (3)
CNA's replyOfficial
05 Jul 2017, 15:40We have escalated the complaint to the C.N.A Carnival mall management to address as our valued customer is not happy that you were not properly assisted in store when you reported a faulty. A reference number for the formal complaint logged on your behalf is as follows***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply05 Jul 2017, 15:40
Official
We have escalated the complaint to the C.N.A Carnival mall management to address as our valued customer is not happy that you were not properly assisted in store when you reported a faulty. A reference number for the formal complaint logged on your behalf is as follows***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's replyOfficial
05 Jul 2017, 15:52We have escalated the complaint to the C.N.A Carnival mall management to address as our valued customer is not happy that you were not properly assisted in store when you reported a faulty. A reference number for the formal complaint logged on your behalf is as follows***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply05 Jul 2017, 15:52
Official
We have escalated the complaint to the C.N.A Carnival mall management to address as our valued customer is not happy that you were not properly assisted in store when you reported a faulty. A reference number for the formal complaint logged on your behalf is as follows***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's replyOfficial
05 Jul 2017, 15:53We have escalated the complaint to the C.N.A Carnival mall management to address as our valued customer is not happy that you were not properly assisted in store when you reported a faulty. A reference number for the formal complaint logged on your behalf is as follows***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply05 Jul 2017, 15:53
Official
We have escalated the complaint to the C.N.A Carnival mall management to address as our valued customer is not happy that you were not properly assisted in store when you reported a faulty. A reference number for the formal complaint logged on your behalf is as follows***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,