LS
Lucille S

1 reviews | Active since Jul 2015

08 Jul 2015, 12:34

Have the same problem, Fondi with a crack screen

We bought the Fondi IPAD T7018B tablet for my son's birthday on the14.4.2015 for R1149.90 from C.N.A, in Bela Bela. This was an expensive gift that only worked for a few days. My son use his tablet at school and the screen just cracked for no reason at all. Like most of the other complaints about this product we receive the same response from CNA. We need to send it in for repairs. After weeks and no feedback they could not fix it, it's not on the guarantee. It will cost us about same amount as what we bought it for. They say we might as well buy a new one Then we decided to google the product to see if we could pick up more complaints before we go to Hellopeter to lock our complain. I'm sure there are more people out there feeling the same way. I am so unhappy about the whole experience. I just feel that they could try a bit harder or investigate as we did on google, they would have come up with the same information that there is seriously something wrong with this product. Most of the complaints are the same. I personaly feels like this is **************** would like to be refunded in full. This is unacceptable to loose all your money that you spend on a poor product.

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Replies (1)
CNA
CNA's reply13 Jul 2015, 11:23
Official
Hello Lucille Swart,

Thank you for bringing this matter to our attention,kindly note as per our telephonic discussion we have escalated all concerns raised regarding your Fondi Tablet to the relevant management team for further investigations and upon findings feedback will be reverted back to you directly.

Your Reference Number Is : ***/GO

If you ever need to speak to us, please call us on ***.

Kind regards
Customer Experience Team
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