1 reviews | Active since Feb 2011
Handset Repair Bookings
Today I decided to contact the MTN Repair Centre to find out the process on my repair. If I had not done so, I would not have known that my handset was not sent in for repairs, when I booked the handset in for repairs on the 1st August 2015 through CAN Southgate. When I contacted the branch today, to find out why it has not been sent in for repairs, they advised me that they were unable to pick up any information on the Edgars account number supp****, to try and get a copy of the receipt or invoice stipulating the purchase of the device. When I spoke to Tlaki and asked why they did not contact me, all she could say is sorry.<br> <br> Two weeks down the line and still I was under the impression that my phone is in for repairs and that I will get it back by this weekend the 22nd August 2015.<br> <br> I really think this I unacceptable and now I have to go without a phone for an even longer period, because of your staff not living up to their promises. An email was then sent to Redflags Cellular only after I spoke to Tlaki today, requesting my handset to be booked in for repairs.<br> <br> Your urgent assistance with regards to this matter is requested.<br>
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you and as per our telephonic discussion we would like to assure you that we will be addressing your service experience with the store manager directly and feedback will be reverted back to you shortly.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, we panic! We can understand how inconvenient this incident was for you and as per our telephonic discussion we would like to assure you that we will be addressing your service experience with the store manager directly and feedback will be reverted back to you shortly.
We continually strives to improve the level of service and support we offer our customers, we can assure you that the matter has received immediate attention and is viewed with great concern.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***