Got big problem at cna can't even bee solve,we're is my oder people just tell me the true abut the oder

I call customer services told me must call other company. Wirte email

Thank you for taking your time and writing to us.

Kindly be advised hat your order is out for delivery and with the courier Dawn Wing.

Your tracking number is DWN ********** 7 and can contact the courier company at 0 ********** to find out when will delivery take place.

How can I call courier company with my airtime is job not my to check if the oder are delivered or what please hire competencies people

I call courier comapy told me that ur oder it will delivered wenday this week but nothing I log complain Lerato call me told me ur oder will delivered Friday nothing ,call dawn wing told me ur oder is on it way Please explain to me what going on here ,need my oder or else refound me before take legal action against u do have ur voice record guys .