aB
antonie B
1 reviews | Active since Jan 2013
29 Jul 2015, 14:40
Fondi tablets
Bought x 2 tablets for my toddlers Feb 2015. After 1 month the one went dead. Handed in for repairs at CNA Riverside Nelspruit. Told to follow up after a month. A month later the other tablet's charging socket gave problems. Also took this one in to the same branch. Was again told to follow up in a months time. I then asked what about the one I handed in a month ago. Response there are problems with importing the parts etc we have to wait another 6 weeks for an answer. This is unacceptable. CNA should back the products the sell. Emails to their head office and not even a reply.
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CNA's replyOfficial
30 Jul 2015, 16:48Hello ozboer,
Thank you for raising your concerns with us. Please note we acknowledge the dissatisfaction you felt with regards to your Fondi Tablets and for that we apologise. We have referred this matter to the CNA River side store management team to address. We apologise for the overall experience.
Your Reference Number Is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Edcon Customer Experience Team,
***
Thank you for raising your concerns with us. Please note we acknowledge the dissatisfaction you felt with regards to your Fondi Tablets and for that we apologise. We have referred this matter to the CNA River side store management team to address. We apologise for the overall experience.
Your Reference Number Is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Edcon Customer Experience Team,
***
Best regards,
CNA's reply30 Jul 2015, 16:48
Official
Hello ozboer,
Thank you for raising your concerns with us. Please note we acknowledge the dissatisfaction you felt with regards to your Fondi Tablets and for that we apologise. We have referred this matter to the CNA River side store management team to address. We apologise for the overall experience.
Your Reference Number Is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Edcon Customer Experience Team,
***
Thank you for raising your concerns with us. Please note we acknowledge the dissatisfaction you felt with regards to your Fondi Tablets and for that we apologise. We have referred this matter to the CNA River side store management team to address. We apologise for the overall experience.
Your Reference Number Is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Edcon Customer Experience Team,
***
Best regards,