BC
Bronwyn C
1 reviews | Active since Feb 2015
12 Feb 2015, 13:31
FONDI TABLET
I bought a Fondi Tablet for my daughter on 19 December 2015 as a Christmas gift. When we opened it Christmas day we found that the touch on the lefthand side would work sometimes and then other times not. We eventually took it back to CNA the Glen on the 17 January 2015 where they said they would book it in for repairs and it would take about 2 weeks. On the 21 January I received a call from Nthombi at the Glen asking me for the serial number as the device did not have the serial number on it, I did not have it on me but made a few calls and called her back on the same day with the serial number. On 29 January 2015, I received another call from Nthombi asking me for the serial number of the tablet which I had given to her before and I gave it to her once again. On 6 February I called CNA spoke to Nthomi to enquire about my device she said she would get back to me and never did. Today 12 February I called again spoke to Nthombi who said she will call me with feedback and I still have not gotten a response. CNA has just proven to have no commitment to customer service and will not be my first choice for anything in future no matter how cheap the product is.
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CNA's replyOfficial
14 Feb 2015, 11:50Hello mccabe,
Thank you for bringing this matter to our attention we must apologise for the time taken to resolve your Fondi tablet query. As per our telephonically discussion with the CNA the glen we happy that your concerns were resolved.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention we must apologise for the time taken to resolve your Fondi tablet query. As per our telephonically discussion with the CNA the glen we happy that your concerns were resolved.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,
CNA's reply14 Feb 2015, 11:50
Official
Hello mccabe,
Thank you for bringing this matter to our attention we must apologise for the time taken to resolve your Fondi tablet query. As per our telephonically discussion with the CNA the glen we happy that your concerns were resolved.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention we must apologise for the time taken to resolve your Fondi tablet query. As per our telephonically discussion with the CNA the glen we happy that your concerns were resolved.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Best regards,