VM
Vuyokazi M
1 reviews | Active since Jul 2015
05 Jul 2015, 11:37
Fondi Tab warranty referred to supplier
On charging a Fondi Tab Wifi T725, a month after purchasing, in a multiplug I normally charge it in where my tv and my decoders are also plugged, there was a burning smell. On trying to disconnect the charger from the Tab, burnt wires came out with the charger. I removed the cable and replaced with another to test whether the whole charger was faulty, and it was. When I took it back to the store,I was told that their supplier does not cover physical damage. On requesting such response in writing I was told that the supplier failed to do so, now I am not sure what to do..
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CNA's replyOfficial
08 Jul 2015, 11:24Hello vmazwi,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the CNA Vincent Park store manager directly and feedback will be reverted back to you shortly.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the CNA Vincent Park store manager directly and feedback will be reverted back to you shortly.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
CNA's reply08 Jul 2015, 11:24
Official
Hello vmazwi,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the CNA Vincent Park store manager directly and feedback will be reverted back to you shortly.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and as discussed telephonically we would like to assure you that your service experience will be discussed with the CNA Vincent Park store manager directly and feedback will be reverted back to you shortly.
Your reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***