TJ
TENNILLE J

1 reviews | Active since Oct 2012

03 Feb 2015, 13:39

Fondi kids tablet - faulty

I bought a Fondi kids tablet in December as a Christmas gift, my child used this tablet a few times and then it started switching off by itself, freezing and then just didn't come on at all. Upon taking it back to CNA Hemmingway, the sales man informed me that it will have to be sent to the supplier for repairs which will take about 14days.<br> The tablet is still currently with supplier for repairs. I don't want a repaired tablet, I WANT A NEW ONE. or even better my money back, I don't want a device that will continue giving problems. then I must try an explain to my child why she cant play with her new gift. <br> IN addition to this, I was under the impression there was Disney games pre-loaded onto the device, which is not true. <br> CNA must make another plan with their policies regarding guarantees and warranty with outside suppliers. <br> this is unacceptable .....

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Replies (1)
CNA
CNA's reply04 Feb 2015, 12:48
Official
Hello tennillej,

Thank you for bringing the matter to out attention. Kindly note that if a tablet was sent in for repairs after the 7 day period of the day of purchase, then by the suppliers terms and conditions it is subjected to go for repairs. please see reference:Faulty digital products (including gaming consoles and accessories) will be exchanged if returned within 7 days of purchase, subject to supplier warranties and terms and conditions.
We have logged a complaint and escalated to the store in question. The reference number of the complaint is :***/GO. You will be provided with feedback soonest.

Regards
CNA Online Team