CDP
Chrystal-Gail Du Plessis
1 reviews | Active since Jun 2011
27 Feb 2017, 09:02
First wrong cellphone, now broken cellphone
<p>I ordered a refurbished IPhone in October 2016 and received the wrong model, a cheaper one than I paid for. </p> <p>Then after months of phone calls and emails I finally received another cellphone but it doesn't work! The battery doeasnt charge and the home button doesn't work. This is the worst service I have ever received, this has been 4 months and still I do not have what I paid for. </p>
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Replies (2)
CNA's replyOfficial
27 Feb 2017, 13:39We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the order that you are tracking as you stated that you received a damaged handset and you have not received the one that you initially ordered, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply27 Feb 2017, 13:39
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the order that you are tracking as you stated that you received a damaged handset and you have not received the one that you initially ordered, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's replyOfficial
27 Feb 2017, 13:45We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the order that you are tracking as you stated that you received a damaged handset and you have not received the one that you initially ordered, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply27 Feb 2017, 13:45
Official
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Customer Escalation Social media E-Commerce Online team regarding the order that you are tracking as you stated that you received a damaged handset and you have not received the one that you initially ordered, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,