WA
William A

1 reviews | Active since Mar 2015

25 Mar 2015, 12:11

FAULTY LAPTOP SOLD TO CUSTOMER.

I bought a laptop about a month ago fro CNA in Blue Mall Tokai.<br> the laptop that was sold to me was a display unit because they've run out of stock.After 2weeks of purchasing it the keypad begun giving problem.I then took it back to the store and are still waiting for an explanation as to what is happening regarding it.I've Googled the telephone number of the store but to no avail could get hold of them and not even the store contacted me.I bought the laptop cash from them and could have easily bought it somewhere else.I don't even know if they just gonna repair it or give me a new one.

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Replies (1)
CNA
CNA's reply25 Mar 2015, 15:43
Official
Hello William Adams,

Thank you for informing us about the faulty laptop that was sold to you in one of our stores. Kindly note that we apologise for the inconvenience you have undergone. W We furthermore have escalated the matter to the store manager in a form of a complaint. The reference number of the complaint is: ***/GO. you can quote the number at anytime you wish to follow up on the matter.

Thank you for being a valued customer.
Warm Regards
CNA Online Team