Faulty Keyboard/Mouse set - Mouse faulty

I purchased a Volkano keyboard and mouse set from CNA, Blueroute Mall, Cape Town last year. The mouse became faulty and I enquired at the store, only to be told that the product only had a 6 month warranty. this was not made clear to me at the time of purchase as all electronic products I have ever purchased have had a guarantee of at least one year. I would never have purchased the set with only a 6 month warrantee/guarantee.

I complained on Facebook to CNA last year, but to date, I have received no answer to my query. All I ever receive is a reply that my query has been escalated and that they are looking into the matter.

This service is disgusting. I have spent a huge amount of time on a very inexpensive product, but I have learned my lesson. Its quite simple really. Don't buy from CNA. Any of the large retails would have gladly taken care of my problem and I would have received and answer without delay, but CNA obviously has no desire to even answer my query.

A retailer should have the basic decency to get back to a customer with a query and not to ignore them for months.

So I hereby donate my faulty keyboard and mouse to CNA as they obviously have a huge need not to take care of my problem.