JJ
Johan J

1 reviews | Active since Dec 2014

06 May 2016, 17:47

Faulty Cellphone

I bought a Samsung Galaxy Trend Neo from CNA on the 29/03/2016; from the time i had the phone i had the following problems:The phone reboots by its own. When I go into the internet. It just shows white,I have to go out of the application and go back again and it will either go into the application or not. When I go into whatsup, Gmail, playstore, etc it takes long to go in or it just goes totally out. I took the phone to a Vodacom repair store who informed me that I have to ask MTN to send me their phone settings because its a Vodacom phone; I've done that but I'm still experiencing the same problems. I don't even had the phone for a month and it was giving me the above mentioned problems, I post a complaint on Hello Peter(Vodacom) regarding the below matter and was contacted by Lesley from Vodacom who stated that I have to speak to CNA and inform them that I want to Exercise my rights as per section 55 and 56 of the Consumer Protection Act. I need a refund please.

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Replies (1)
CNA
CNA's reply11 May 2016, 11:07
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Please forward us the name or area of the C.N.A. store that you visited to *** or call ***, so that we may be able to contact them on your behalf and be able to action the faulty cell phone query. We will like to liaise with the store management on the matter reported by our valued customer. Please find the below reference number for your email ***/GO.

Kind regards,
Customer Experience Team
Call Centre: ***

Best regards,