nS
natalia S
1 reviews | Active since Oct 2015
02 Aug 2017, 05:52
Faulty cell c device
<p> </p> <p>Good day,</p> <p>I purchased a cell c deluxe for my husband last Friday 30/07/2017 from the westgate cna.</p> <p>We actually wanted to take the mobile trendy or the mint pearl but none of the demo models work at all. Thus we could not judge to see which would be our best option. Unfortunately, despite the salesmans effort and advice, we had no choice but to buy the cell c deluxe. My husband is now unhappy about our purchase as we feel that we didn't have much of a choice given the circumstances. I contacted cna and cell c asked if I was able to bring it back and rather get one of the other cell phone devices, but when I called through to the store he said that if we do bring it back it would take 3-6 weeks for you guys to send it to service provider for assessment. CNA is now saying we came to late for the out of box policy ( Friday 7 July 2017) and says cell c will not replace device. This phone has a lot of issues and we cannot use it. No one is responding and it's been a month since I've made contact. I just want my R800 back</p>
Helpful (0)
Replies (4)0
Replies (4)
CNA's replyOfficial
04 Aug 2017, 11:39We have escalated the complaint to the C.NA Westgate management to address with regards to the handset that you are not happy with. Kindly note that the store will have to follow policies as well when dealing with the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply04 Aug 2017, 11:39
Official
We have escalated the complaint to the C.NA Westgate management to address with regards to the handset that you are not happy with. Kindly note that the store will have to follow policies as well when dealing with the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's replyOfficial
04 Aug 2017, 11:39We have escalated the complaint to the C.NA Westgate management to address with regards to the handset that you are not happy with. Kindly note that the store will have to follow policies as well when dealing with the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply04 Aug 2017, 11:39
Official
We have escalated the complaint to the C.NA Westgate management to address with regards to the handset that you are not happy with. Kindly note that the store will have to follow policies as well when dealing with the matter. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
nS
natalia S's updateReviewer Update
07 Aug 2017, 20:27I went in and gave the phone in for accessing.on the 02/08/2017 I am still waiting for a job number etc. This feels like it's never getting resolved. I'm sitting less R800 and no phone. I bought a new Motorola from Edgar's this Saturday and everything is fine with that so far
nS
natalia S's update07 Aug 2017, 20:27
Reviewer Update
I went in and gave the phone in for accessing.on the 02/08/2017 I am still waiting for a job number etc. This feels like it's never getting resolved. I'm sitting less R800 and no phone. I bought a new Motorola from Edgar's this Saturday and everything is fine with that so far
nS
natalia S's updateReviewer Update
08 Aug 2017, 23:07Thank you CNA for sorting this out . I look forward to supporting your stores in future. I am still disappointed in cell c selling such horrible devices
nS
natalia S's update08 Aug 2017, 23:07
Reviewer Update
Thank you CNA for sorting this out . I look forward to supporting your stores in future. I am still disappointed in cell c selling such horrible devices