1 reviews | Active since Oct 2015
FALSE AND DECEIVING ADVERTISING
<p>Last year Dec I searched for a xmas gift for my daughter, and I ended up at CNA in Lakeside mall. I was thrilled when I saw the ad that said 33% discount on all toys!!!!</p> <p>I found the item, it was a pink and gold microphone which had a selfie stick and an ear piece. When I got to the counter to pay, the shop assistant told me that I will get a 33% discount. I then saw another toy, a "Frozen themed speaker. I then opted to rather get her the Frozen speaker as a gift, only to be advised that I will not be getting a discount on the speaker, even though it is also a toy.</p> <p>I then contacted Edcon customer relations and Joyce Letlape responded. Joyce said the item is an audio therefore cant be regarded as a toy, but I responded that the microphone is also an audio why was there a discount for a microphone and not for a speaker. And I also brought it to her attention that there was no disclaimer to justify that. Joyce mentioned that the staff knew that the speaker does not fall under toys, even though its a "frozen" themed speaker packed with toys. The interesting part is that the buying public is not privy to such information. </p> <p>I believe that CNA was false advertising and I should receive back the 33% difference for the item I purchased.</p>
We have forwarded the complaint to the C.N. A Lakeside store management to address as our valued customer is still not happy with the store's and Head office's explanation regarding the discount on toys . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have forwarded the complaint to the C.N. A Lakeside store management to address as our valued customer is still not happy with the store's and Head office's explanation regarding the discount on toys . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have forwarded the complaint to the C.N. A Lakeside store management to address as our valued customer is still not happy with the store's and Head office's explanation regarding the discount on toys . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We have forwarded the complaint to the C.N. A Lakeside store management to address as our valued customer is still not happy with the store's and Head office's explanation regarding the discount on toys . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
