DS
Dean S

1 reviews | Active since Dec 2016

02 Dec 2016, 14:37

False advertising

<p>CNA sent out an add on the 28/11/2016 via email advertising the Xbox 360 game console on sale for R1 999.90. As soon as I received the email I ordered one on my Edgars account gave them my shipping address and the funds were taken from my Edgars account. On the 02/12/2016 after numerous calls I was informed that CNA does not have stock of the item and that my Edgars account will be refunded in a week and a half time which is not acceptable. How can CNA advertise a product on sale when infact they do not have stock and collect the funds from my Edgars account. I am very dissapointed in the manor that the online sales and advertising is being run and that after five days they can not contact me and inform me that they do not have stock of the item.</p>

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Replies (1)
CNA
CNA's reply14 Dec 2016, 12:07
Official

We apologise fo the delayed response. Please note according to our records the order has been delivered.

Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.

Kind Regards,

Customer Experience Team

***

Best regards,