False Advertising

The CNA (shop 69) in The Waterfall Mall Rustenburg is pathetic! None of the staff members know the prices of their stock in the store. Earlier today (26/12/2017 09:30am) We wanted to know the price of the Counter Book 192 page 2 Quire, 5 pack. The security guard brought us a pamphlet because the staff member at the computer couldn't tell us. In the pamphlet it stated that it is R12.90 PER PACK. We took two packs which equals 10 books. The man at the till charged us R12.90 per BOOK. We told him that it is a mistake and the pamphlet shows its R12.90 per pack. He went to call the supervisor named Basetsana. She was rude and had a terrible attitude. She told us they didn't sell packs. I showed her the CNA pamphlet and she repeated to me over and over that it is wrong and that they do not sell packs. We then asked for the manager and we were told that she went to the bank (The banks are closed on boxing day) We went out of the shop and returned a few min later asking for the manager again, in which Basetsana rep**** that she went shopping at the HUB. I asked Basetsana to please call her in which she rolled her eyes at me. She returned a few min later to say that shes left her cellphone and walked away from us. We had to follow her to ask for CNA head office number. She gave us the number and said in a very sarcastic manner to call them and tell them that they advertise false. We called ********** and no answer. She left us alone and didn't do anything more to help us. We waited 40 min for the manager which came out of the back office saying she was in the "bathroom" she showed us at the bottom of the pamphlet, near the back page, it states "E&EO" we have no idea what that means. Its not even on the same page at the false advertising. She was very reluctant to help us and it was as if she was just trying to get us out of the store instead of help us and explain what "E&EO" means. I really think CNA needs to review their staff members and how they treat paying customers. After all we are the ones paying your salaries. NO CUSTOMERS = NO MONEY!!