SD
Sityhilelo D

1 reviews | Active since Sept 2015

14 Sept 2015, 02:38

FAILURE TO HONOUR ADVERTISED PROMISE

After seeing an Sony M4 Aqua advert on one of your leaflets for a promotion that ran from 18 August to 06 September 2015, I made sure I went to CNA (Pavilion - Westville,DBN) to get myself the Sony M4 Aqua cell phone. I was however disappointed to learn that the details of the Sony M4 Aqua advertised were actually incorrect, in fact it was misleading. In the advert CNA stated that the phone had a 16GB internal memory but to my surprise it only had 8GB internal memory. I would like to know why CNA sold me an 8GB phone instead of the advertised 16GB phone?<br> <br> In the advert CNA also promised buyers of the Sony M4 Aqua a FREE R200.00 red square voucher. Staff at CNA Pavilion never game me the voucher. When I brought this to their attention they took my number and said they will phone me on 31 August 2015 but to date no call or communication has been received from CNA Pavilion.<br> <br> I would like someone to make contact with me to resolve the above queries.<br> <br> <br> <br>

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Replies (1)
CNA
CNA's reply15 Sept 2015, 16:59
Official
Hello sdwala,

Kindly note that our attempts to contact you have been unsuccessful.

Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused.

Please be advised that we have forwarded your query to the relevant department to look into and advise.

We will then provide you with feedback.

The reference for your query is as follows: ***/GO

Thank you for your patience.

Kind regards,
Edcon customer experience team
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