1 reviews | Active since Mar 2016
Failure to Exchange Product
Walked into CNA and wanted to buy a game, saw the game i wanted in the cupboard and asked for Call of Duty Modern Warfare for PS4. A sales person takes the game out for me and i ask them to keep the game for me behind the cashier and i quickly walk outside to talk to someone and come back not even one min later, and ask to pay for the game. so the person reaches back to the counter behind him to take the game and takes the PS3 version of the game, I don't know how he mixed it up. as im paying i see its R799 which is the same price as the PS4 version that i was told. when i get home i open it and and it wont play me not realizing the game was switched. today i go to the store and they know what happened but will not exchange the game because i opened it and didn't realize the game was wrong. therefore i wasted R799 on a game i cant play.<br> <br> today when i called the manager he says to me the games cant be the same price for PS3 and PS4 so therefore i payed the wrong price and got ********** and he still wont exchange it for me.
Kindly note that as discussed telephonically, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We are glad that the store management finally assisted accordingly as it was not our valued customer's fault the you were sold an incorrect game, for any future concerns. Kindly contact the Edcon Customer Experience Head Office at ***or email ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Kindly note that as discussed telephonically, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We are glad that the store management finally assisted accordingly as it was not our valued customer's fault the you were sold an incorrect game, for any future concerns. Kindly contact the Edcon Customer Experience Head Office at ***or email ***
Kind regards,
Customer Experience Team
Call Centre: ***.