Experience Review

I bought an HP printer at Carltonville CNA on the 20th of August 2018, i returned it on the 27th of August, i asked for refund, or to add money and get another printer. i returned the printer because it was printing and copping blank papers, i didn't even test scanning process. we checked the printer with them at the shop and agreed on a fault yet they could not refund me nor let me add money for another printer. CNA made me very very angry, because without a printer, my work is dragged behind. i explained my problems as a result of not having a printer, yet, the lady that sold me a printer told me that she can not help me, but i should wait for more two days for her to respond on my problem. more time to wait delays my work, she said, there's nothing she can do. i reviewed CNA Refund and Exchange Policy, i told the sister about their policy, yet she could not help me