AS
Adrienne S
1 reviews | Active since Aug 2015
13 Sept 2018, 12:30
EXCHANGE
I received a Book as a gift. I already have this book and wanted to change it at CNA Canal Walk. The manager was NOT very helpful all she wanted was the receipt . The more I'm tell her it was a gift the more she wants the receipt. I have never received a gift with a receipt. I wanted to exchange the book NOT a REFUND. While I was there another unhappy customer was complaining as well and was getting no joy from her as well. There is more staff in the shop than customers. I would say a very bad attitude. No matter what shop you go to with a gift item they will gladly exchange. It would be greatly appreciated if some action will be taken regarding this matter
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CNA's replyOfficial
15 Sept 2018, 10:01Thank you making contact with us. Please be advised our refund and exchange policy applies at all times.
To return any goods, you must produce a receipt/ till slip or gift receipt to the store. It shows when and where the goods were bought.
We would like to apologize for any inconveniences caused. To you.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,
CNA's reply15 Sept 2018, 10:01
Official
Thank you making contact with us. Please be advised our refund and exchange policy applies at all times.
To return any goods, you must produce a receipt/ till slip or gift receipt to the store. It shows when and where the goods were bought.
We would like to apologize for any inconveniences caused. To you.
Reference number: ***/GO
Kind Regards,
The Customer Experience Team
Best regards,