WB
Wayne B
1 reviews | Active since Aug 2011
31 Aug 2015, 17:51
Employees laughing at us in cna vaal mall
It took a hour's worth of begging a employee named patience to take out a phone from the coubert for us and made us look like fools and ignored us while laughing at us. The worst service i ever had in my life. All i wanted to do was buy a phone but she was too funny to help us so we left. And not me or my friends will ever buy from them again.
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Replies (1)
CNA's replyOfficial
01 Sept 2015, 12:14Hello waynebekker,
Thank you for highlighting the flaw during your recent visit to our CNA Vaal Mall store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw during your recent visit to our CNA Vaal Mall store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
CNA's reply01 Sept 2015, 12:14
Official
Hello waynebekker,
Thank you for highlighting the flaw during your recent visit to our CNA Vaal Mall store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for highlighting the flaw during your recent visit to our CNA Vaal Mall store. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. At Edcon, we take pride in ensuring our customer's satisfaction and we unfortunately did not meet your expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***