Edcon worst possible service
<p>I gave in my son's phone for repairs at a CNA shop on 27th August 2016. According to the store assistant the phone was only collected from the stores Monday 7th November 2016. When trying to phone Edcon Customer service they only answer when you press 2 for wanting to compliment, when pressing 1 for a service complaint the phone goes dead.</p> <p> </p> <p>If I am lucky I can propably rap my son's phone for him in time for christmas.</p> <p> </p> <p>Personally I think Edcon does not care about their customer market anymore!!!!!!! I will never shop at another Edcon store again!!!!!!</p>
I would also just lke to indicate before Edcon forwards their general "get out of trouble" e-mail to me that the problem is not with the Network provider - it is with Edcon because they only collected the phone more than a month later.
I would also just lke to indicate before Edcon forwards their general "get out of trouble" e-mail to me that the problem is not with the Network provider - it is with Edcon because they only collected the phone more than a month later.
Please be advised we have raised this incident with the store manager , you will be receiving feedback shortly. Sending your cell phone in for repairs should not be so time consuming and for this we must apologise.
Your reference number ***/GO
Kind Regards
Customer Experience team
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Best regards,
Please be advised we have raised this incident with the store manager , you will be receiving feedback shortly. Sending your cell phone in for repairs should not be so time consuming and for this we must apologise.
Your reference number ***/GO
Kind Regards
Customer Experience team
***
Best regards,