Edcon / CNA incompetence

Still no resolution to the Payment that was made on the 1st of October -- which was not picked up as CNA Table View server crashed on the same day. The Manager of CNA Table View logged a call and sent proof of Payment on the 9th of October . Since it has been calls to me daily by Edcon Group for Payment -- being harassed by the Edcon Group - Edcon is taking no responsibility although they have the money in their account. It is being passed from one person to another , various managers and Call Centre / Accounts at Edcon , who has now referred me back to CNA Table View . So its the 22nd of October and they still cannot pick up and or load the payment that was made on the 1st . No one knows how to proceed or rectify this error -- not CNA and or Edcon , in the mean time I am still being harassed and have a Credit score with a red mark . How in this day and age is this still possible ?????