FS
Frans S
1 reviews | Active since Jul 2015
22 Jul 2015, 08:51
Double charged for R5999.90
I placed an order at CNA online for a PS4.<br> <br> Received it 3 days later all good.<br> Got my statement last week and I was charged for it 2x. That is R12 000 for a PS4!!!<br> Have spoken to call centre agents at Edcon as well, Line mananger promised to call me back.<br> I am now a week later and still not a word.<br> <br> To top it off, I have already been charged interest on the ridiculous amount!!!<br> <br> Please sort it out, send me correct statement so I can pay my account
Helpful (0)
Replies (1)0
Replies (1)
CNA's replyOfficial
23 Jul 2015, 09:18Hello FJSmit,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note that we have referred your concerns regarding your refund to the relevant team to rectify accordingly and revert feedback to you directly.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note that we have referred your concerns regarding your refund to the relevant team to rectify accordingly and revert feedback to you directly.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
CNA's reply23 Jul 2015, 09:18
Official
Hello FJSmit,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note that we have referred your concerns regarding your refund to the relevant team to rectify accordingly and revert feedback to you directly.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note that we have referred your concerns regarding your refund to the relevant team to rectify accordingly and revert feedback to you directly.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***