1 reviews | Active since Nov 2014
Double charged.
I bought a ps4 with bloodborne. It was delivered no problem. When I received my statement, it showed I was billed for two ps4's and two bloodborne games. I was also charged for a batman game that I cancelled due to cna not being able to deliver it on time. They still charged me for that as well. It has been 3 weeks now. I have been in email contact with cna online. They said they will resolve my issue, but after 3 weeks, they still haven't resolved it. I phoned edcon directly, who then told me it would be resolved in 24hrs. It's now two days since that phone call, and my account still hasn't been resolved. Please fix my account so that I can pay my installment before the 1st of August. This is extremely bad service!
Thank you for notifying us of your shopping experience and the fact that you were double charged on your PS4 console purchase. When one customer is not satisfied then that is a concern that needs to be addressed accordingly. Please note we have referred this query to CNA Online management to address.
Customer are the life blood of this organisation and it is our daily mandate to render excellent service to them.
We assure you all concerns raised will be addressed accordingly.
If you need any other assistance, please contact us on the below number.
Kind regards,
Edcon Customer Experience Team,
***
Thank you for notifying us of your shopping experience and the fact that you were double charged on your PS4 console purchase. When one customer is not satisfied then that is a concern that needs to be addressed accordingly. Please note we have referred this query to CNA Online management to address.
Customer are the life blood of this organisation and it is our daily mandate to render excellent service to them.
We assure you all concerns raised will be addressed accordingly.
If you need any other assistance, please contact us on the below number.
Kind regards,
Edcon Customer Experience Team,
***