HL
Hendrik L
1 reviews | Active since Feb 2013
17 Jul 2015, 13:13
Double Charged
Good day,<br> <br> I have been charged double at CNA Menlyn as per the lines below:<br> <br> 10/06/15 PURCHASE CNA MENLYN PTA 269.90 1817.03<br> <br> 10/06/15 PURCHASE CNA MENLYN PTA 269.90 2086.93<br> <br> I would appreciate it could be sorted out urgently as I am not going to pay my account month end if I have not received a new statement.<br> <br> Awaiting your response in this regard.<br> <br> Regards,<br> <br> Hendrik Labuschagne
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CNA's replyOfficial
20 Jul 2015, 16:37Hello Hendrik9210,
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Thank you for taking the time and addressing your service experience with us. Kindly note we have escalated this matter to relevant management team to investigate and address accordingly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Thank you for taking the time and addressing your service experience with us. Kindly note we have escalated this matter to relevant management team to investigate and address accordingly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
CNA's reply20 Jul 2015, 16:37
Official
Hello Hendrik9210,
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Thank you for taking the time and addressing your service experience with us. Kindly note we have escalated this matter to relevant management team to investigate and address accordingly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
This certainly sounds like an unpleasant experience you had in store and we can understand how inconvenient this was for you. Thank you for taking the time and addressing your service experience with us. Kindly note we have escalated this matter to relevant management team to investigate and address accordingly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,