double charged
<p>I was debited twice when i went to buy the external hard drive at CNA last week on Monday and its almost a week now i have not received my refund. </p> <p>Please help me!! </p> <p>Thank u</p> <p>Danny Katapa</p>
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Replies (3)'s updateReviewer Update
06 Jul 2016, 08:00Convert It to compliment
's update06 Jul 2016, 08:00
Reviewer Update
Convert It to compliment
CNA's replyOfficial
06 Jul 2016, 09:23Please be advised that, as per our telephonic conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Standerton management to address as our valued customer is not happy that the store staff members were unable to render professional service on the refund , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply06 Jul 2016, 09:23
Official
Please be advised that, as per our telephonic conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Standerton management to address as our valued customer is not happy that the store staff members were unable to render professional service on the refund , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's replyOfficial
06 Jul 2016, 09:24Please be advised that, as per our telephonic conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Standerton management to address as our valued customer is not happy that the store staff members were unable to render professional service on the refund , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 156/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply06 Jul 2016, 09:24
Official
Please be advised that, as per our telephonic conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Standerton management to address as our valued customer is not happy that the store staff members were unable to render professional service on the refund , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 156/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,