SH
Shawn H
1 reviews | Active since Dec 2011
01 Jul 2015, 09:34
Double charge - Urgent refund required
I per-ordered a PlayStation 4 console bundle through the CNA website on 17 June 2015, for a total amount of R6499.90. My order number was #***. The method of payment was my Thank U card. On 25 June I logged into my Edgars account and noticed that my account has been charged an amount of R12,999.80. I immediately logged the issue via email, telephone and Facebook. I was told by telephone and email that the issue has been \escalated"to the relevant department but nothing has been done yet. Kindly see that the refund is done on my account as a matter of urgency. """
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CNA's replyOfficial
01 Jul 2015, 12:22Hello skud,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. As discussed telephonically we would like to assure you that the matte raised will be discussed directly with the CNA Online management team for urgent response.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. As discussed telephonically we would like to assure you that the matte raised will be discussed directly with the CNA Online management team for urgent response.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
CNA's reply01 Jul 2015, 12:22
Official
Hello skud,
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. As discussed telephonically we would like to assure you that the matte raised will be discussed directly with the CNA Online management team for urgent response.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and discussing the concerns you have on your account. We can understand the frustrations this has caused you. As discussed telephonically we would like to assure you that the matte raised will be discussed directly with the CNA Online management team for urgent response.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***