mW
michael W
1 reviews | Active since Jan 2015
28 Jan 2015, 12:03
dont want to return cellphone
i bought a cellphone from cna for my wife for xmas it did not want to switch on took it back because its under garentee on the 16 december its 28 jan still dont have it back now they telling me i must pay R380 ti get my phone back witch i payed R2000 for
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CNA's replyOfficial
30 Jan 2015, 09:53Hello spike69,
Thank you for bringing this matter to our attention, we must apologise for any inconvenience caused to you. As per telephonically discussion kindly note that your concerns regarding the charge fee on your blackberry phone repairs has been escalated to the relevant management team to investigate further and upon feedings feedback will be reverted back to you shortly.
Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for any inconvenience caused to you. As per telephonically discussion kindly note that your concerns regarding the charge fee on your blackberry phone repairs has been escalated to the relevant management team to investigate further and upon feedings feedback will be reverted back to you shortly.
Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
CNA's reply30 Jan 2015, 09:53
Official
Hello spike69,
Thank you for bringing this matter to our attention, we must apologise for any inconvenience caused to you. As per telephonically discussion kindly note that your concerns regarding the charge fee on your blackberry phone repairs has been escalated to the relevant management team to investigate further and upon feedings feedback will be reverted back to you shortly.
Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention, we must apologise for any inconvenience caused to you. As per telephonically discussion kindly note that your concerns regarding the charge fee on your blackberry phone repairs has been escalated to the relevant management team to investigate further and upon feedings feedback will be reverted back to you shortly.
Be reassured as measures will be taken to avoid the re-occurrence of this nature.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***