FI
FIROZ I
1 reviews | Active since Aug 2015
29 Aug 2015, 21:26
DONT EVER BUY CELLPHONES FROM HERE
SO WE PURCHASED A PHONE ON THE 16 AUGUST THE PHONE GAVE US PROBLEMS SINCE DAY 1,SO WE CAME BK ON THE 22 AUGUST AND THE GUY FROM MICROSOFT PUT THE SETTINGS FOR THE G MAIL RIGHT THEN AFTER GOING HOME I ADDED ON THE SECOND SIM AS IT IS A DUAL SIM N IT REJECTED IT .SAD BUT TRUE TODAY THE 29 AUGUST I WALKED BACK TO THE STORE N THE LADY WHO SOLD THE PHONE TO ME HAS AN ATTITUDE THAT STINKS EXCUSES FROM HELL, NOT TO LISTEN TO US ONLY MAKING IT OUR PROBLEM ,AFTER WAITING TWENTY ODD MINUTES THEN ONLY SHE HELPS AND THEN TO SHE HAS EXCUSES TO TELL US IT HAS TO GO FOR REPAIRS NOT GIVING US A REFUND OR ANYTHING OF THAT SORT ... TOTALLY DISPLEASED ABOUT GATEWAY CNA SERVICE
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Replies (1)CNA's replyOfficial
04 Sept 2015, 13:25Hello MR SMILE,
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are regarding the phone you purchased in our store. Please note we have escalated the matter to the store manager Roseanne who will contact you urgently to assist.
Your reference number is: ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are regarding the phone you purchased in our store. Please note we have escalated the matter to the store manager Roseanne who will contact you urgently to assist.
Your reference number is: ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
CNA's reply04 Sept 2015, 13:25
Official
Hello MR SMILE,
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are regarding the phone you purchased in our store. Please note we have escalated the matter to the store manager Roseanne who will contact you urgently to assist.
Your reference number is: ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are regarding the phone you purchased in our store. Please note we have escalated the matter to the store manager Roseanne who will contact you urgently to assist.
Your reference number is: ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
