rW
rudi W
1 reviews | Active since Jul 2012
06 Sept 2015, 14:56
don't wane return tablet only got a day ago!!
Refuse to pay back my money or swap for a other phone, the law states clearly that with a 7 day warrentee, she has a bad attitude and still refuse I spent. Money on petrol and aitime this tablet is **** ! These people at cna have very bad attidtude and refuse to help as the law state, I offer to ad money on new one she still refuse so we will go to court!
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Replies (1)
CNA's replyOfficial
08 Sept 2015, 17:02Hello rudidewet,
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our terms and conditions and process advises that the handset would need to be sent to the supplier for an assessment so feedback can be provided on how to proceed.
Please note that this is to rule out any faults that could have been due to customer negligence and also to determine if it was an out of box failure.
Feedback is then provided to you.
Should you require further information, kindly contact us on the number below and we will gladly advise you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our terms and conditions and process advises that the handset would need to be sent to the supplier for an assessment so feedback can be provided on how to proceed.
Please note that this is to rule out any faults that could have been due to customer negligence and also to determine if it was an out of box failure.
Feedback is then provided to you.
Should you require further information, kindly contact us on the number below and we will gladly advise you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
CNA's reply08 Sept 2015, 17:02
Official
Hello rudidewet,
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our terms and conditions and process advises that the handset would need to be sent to the supplier for an assessment so feedback can be provided on how to proceed.
Please note that this is to rule out any faults that could have been due to customer negligence and also to determine if it was an out of box failure.
Feedback is then provided to you.
Should you require further information, kindly contact us on the number below and we will gladly advise you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***
Please note that our attempts to contact you on the number provided were unsuccessful.
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that our terms and conditions and process advises that the handset would need to be sent to the supplier for an assessment so feedback can be provided on how to proceed.
Please note that this is to rule out any faults that could have been due to customer negligence and also to determine if it was an out of box failure.
Feedback is then provided to you.
Should you require further information, kindly contact us on the number below and we will gladly advise you.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind regards,
Edcon customer experience team
***