SJ
Stuart J

1 reviews | Active since Mar 2012

05 Sept 2016, 17:29

Dodging extended warranty

<p>I ordered a laptop online (Shipment # ********** 36 for Order # ********** 29) and have had an issue with trying to activate the extended warranty on the laptop. I have emailed in multiple times but no on seems to be able to help.</p> <p> </p> <p>I either need the laptop to be returned, or for someone to help with the extended warranty.</p> <p> </p> <p>The issue is very simple, I don’t know why anyone at CNA cannot help. The instructions to activate the extended warranty are on a sticker which is attached to the Office 365 pack, but the instructions are not clear and I can not read them. All I need are the instructions to extend the warranty.</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
CNA
CNA's reply12 Sept 2016, 17:30
Official

We would like to thank you for bringing the matter to our attention. We do apologise for the delay in response, as our site was down. Kindly be advised that the matter regarding the extended warranty has been escalated to the C.N.A Online team to intervene and assist further. They will update you on way forward. Please find the below reference number for your post ***/GO

Kind regards

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.