1 reviews | Active since Mar 2017

27 Jan 2019, 10:52

Disrespectful Till Attendant CNA _ Prejudice

I went to visit your store today at Summervillage Summerstrand Port Elizabeth. Your employee adressed me in a way in which I felt was uncalled for, she was not friendly and when I asked her for x 2 sim cards she was a bit rude. I first thought maybe she had a bad day but when I saw her adressing other customers after me she was different. Maybe perhaps because I look foreighn due to me being Ugandan but South African born did she feel she could adress me in the way she did. She asked for my ID and even before I could give it to her she said rudely "we don't acceot drivers licenses" I quietly gave her my ID as she probably assumed I didnt have one and thought I was foreign, she went as far as asking why I need x 2 sim cards in a rude manner. Does CNA need to know why I may need two simcards do I have to answer myself ? I knew this was an inappropriate question however I asnwered and told her its for my tablet and cellphone.

She then responds again and says I am making CNA do ********** activities, to my shock I asked her again to repeat herself , rudely again she said I am making CNA do fradulent activities. I honestly felt so angry and wanted to have an outburst but again I know the type of person I am and I could've but I didnt.

I have never ever felt prejudiced and victimized at a store before in front of other customers. I write this complaint very angry and stunned at how a CNA employee can have the need to insult me in such a manner. I am not impressed. Does she assume because I of foreighn decent that I am a ********* or commit ******* activities!! I was born here and I am professional who is a law abaiding citizen. I am just hurt that out of all my years such a thing has never happeend to me at a store. This was the lowest and most embarrassing thing I have had happen to me, I have always supported your business for years and this is the insult that you give me.

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Replies (2)
's update27 Jan 2019, 11:40
Reviewer Update
The person who had been so rude to me is Khanyisa Charlie I have her name in the receipt.
CNA
CNA's reply27 Jan 2019, 14:05
Official
 Thank you for sharing your service experience with us. Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. Once again Thank you for giving us the opportunity to resolve your query.  Kind regards, Customer experience Team.