RH
Ronel H

1 reviews | Active since Jul 2011

29 Apr 2019, 10:31

Dishonest and unreliable

I visited CNA Brackenhurst and requested the lady the behind the till to assist me with a black cartridge for my printer. I went around the shop looking for a few more items, got to the till, advised the cashier that there is a cartridge lying there somewhere that belongs to me, she found it, scanned it, and put it in the bag. Not once was it given to me to check. I only realized once I opened and installed it that its a color cartridge and not a black cartridge! Thanks for wasting R600 for me!!! Will never support your stores again! Dishonest and unreliable!

0
Replies (2)
CNA
CNA's reply30 Apr 2019, 12:08
Official
Hi Ronel

Thank you for sharing your experience with us.
We apologise for the disappointment and frustrations caused to you with the purchase of the cartridge . 
Once the product has been opened we cannot assist with an exchange .

***/GO

Kind regards

CNA Customer Experience Team
*** 
RH
Ronel H's update02 May 2019, 10:55
Reviewer Update
Wow - so not even an attempt of an investigation to hold the staff member accountable??? Ridiculous!!