1 reviews | Active since Jun 2014
DISGUSTING SERVICE AND BROKEN WARRANTY GIVEN
HI<br> I PURCHASED A Z3 BLACKBERRY VODACOM PHONE FROM CNA IN NOVEMBER LAST YEAR-ONE OF THE DAYS I STARTED GETTING AN ERROR SAYING EMERGENCY CALLS SIM NOT DETECTED,I TRIED USING ANOTHER SIM IN A NEW ONE GAVE THE SAME ERROR,I SWITCHED THE PHONE OFF AND TOOK IT WITH THE SLIP BACK TO CNA-THE LADY CONFIRMED THAT MY WARRANTY IS 1 YEAR AND THE PHONE IS ONLY 6 MONTHS OLD-SHE THEN TOLD ME TO TAKE IT TO VODA VODACOM,I TOOOK IT TO THE REPAIR CENTRE,THEY ADVISED ME AND CNA ADVISED ME ITS FREE NO CHARGES TO FIX COZ ITS STILL UNDER WARRANTY-TWO DAYS AGO A GUY CALLED ME FROM VODACOM TO SAY WE CANNOT CONSIDER YOUR WARRANTY YOU MUST PAY 2800 FOR A SIM READER COZ IT WAS PHYSICALLY DAMAGED,I WAS FUMING COZ FIRSTLY THE PHONE DOESNT EVEN ALLOW YOU TO OPEN IT THE BATTERY AND ALL DEVICES ARE BUILT IN-THAT WAS THE REASON I SWITCHED OFF AND TOOK TO THEM-I SAID WHAT ON EARTH I DIDNT DO ANYTHING TO THE PHONE OR OPEN ANYTHING-I PAYED 3800 FOR THE PHONE AND ITS STILL UNDER WARRANTY IF THEY CANNOT FIX IT FOR FREE AS PER AGREEMENT THEN THEY SHOULD GIVE ME A NEW PHONE,IT IS TOO NEW TO BE GIVING ISSUES I HARDLY EVEN USED IT ALL THIS WHILE -I AM DISSAPOINTED AND IRATE
Please accept our sincere apologies for all the frustrations this incident has caused you. We would like to assure you that this matter will be investigated by store management and feedback will be provided back to you at the soonest.
Please note you need to refer to your Terms and Conditions of the purchased mode. The mobile handset has 7 days guarantee and up to 24 months warranty. It means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged to a new one should there be any technical difficulties. However after 7 days the guarantee lapse and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs if required will be incurred by the customer). The final decision whether to issue a new phone or not is with the supplier and not the store. The phone may take up to 14 days at the repair centre, this means that it can be delivered back to store with full technical report and this can happen on or before the 14 days.
Your reference number is ***/GO.
Kind Regards
Customer Experience Team
***
Please accept our sincere apologies for all the frustrations this incident has caused you. We would like to assure you that this matter will be investigated by store management and feedback will be provided back to you at the soonest.
Please note you need to refer to your Terms and Conditions of the purchased mode. The mobile handset has 7 days guarantee and up to 24 months warranty. It means that if you experience any technical difficulties with the phone it can be returned to the store for further assessments and can be exchanged to a new one should there be any technical difficulties. However after 7 days the guarantee lapse and the store can only act as a facilitation point only (This means that the store can assist with booking the phone for repairs and all costs if required will be incurred by the customer). The final decision whether to issue a new phone or not is with the supplier and not the store. The phone may take up to 14 days at the repair centre, this means that it can be delivered back to store with full technical report and this can happen on or before the 14 days.
Your reference number is ***/GO.
Kind Regards
Customer Experience Team
***