Disgusting Customer Service

I received a text message that my order would be delayed but no new date was provided. I then phoned to cancel the order and was told I would only get my money back in 10 days and the order was showing as pick on your system. This the, lady assured me, meant that I should get it maybe only a day or 2 late. Of course 2 days is less time then waiting 10 for my money back so I begrudgingly accepted the late delivery. A week later still no delivery no sms no phone call. I therefore phoned again got told that I would be told a definite delivery date today. Today I received a text no phone call, no apology, just a text saying I would receive my order that was due on the 15th of Feb on the 30th of March nearly 2 months after I ordered it and 45 days after the pre-order delivery date.

When I sent an email to complain your response was...

"Thank you for your email kindly be advised when checking your order it reflects that the online team had sent you an sms notification to inform you about the order delivery delay"

absolutely shocking