1 reviews | Active since Feb 2017

17 Feb 2017, 14:29

Disgusting customer service

<p>I can't explain the disappointment I got when I called CNA Southgate to quiry a cellphone I bought from them the lady(Hloki) that sold me the device told me I'm complaining to the wrong person, I had a jaw drop as I didn't know who else to seek advise from. I called in again today for them to give me suppliers details only for the manager asked me when I bought as soon as I told her she was quick dismiss me telling me it's too late to complain even before she could hear what my problem was and told me to come to the store ignoring the fact that I'm calling coz I can't come to the store. </p>

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Replies (1)
CNA
CNA's reply18 Feb 2017, 09:08
Official

Thank you so much for engaging with us. We’d like to let you know that your complaint has been heard and will be taken seriously. Please accept our sincere apology for the lapse in service .

By copy of this mail we will alert management and you will be provided with feedback.

***/GO

Kind regards

The Edcon Customer Experience Team